Privacy Policy and Disclaimer

This page sets forth the Privacy Policy and Disclaimer for Andrew McMath Real Estate Pty Ltd trading as Professionals Yarra Valley

Disclaimer

All information contained within this website is gathered from sources we believe to be reliable. We cannot however guarantee its accuracy and interested parties should make and rely on their own enquiries.

Privacy Policy

Andrew McMath Real Estate Pty Ltd Trading as Professionals Yarra Valley is a real estate agency business based in Australia. Our principal activities are; residential/rural sales. Our privacy policy covers our offices at both Yarra Junction and Warburton and our website mcmath.com.au.

Professionals Yarra Valley (we, us, our) is committed to protecting your personal information and handling it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information, including information used to verify your identity.

A current version of this Policy is always available on our website at mcmath.com.au

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The latest version will always be available on our website. Where changes are significant, we will let you know.

What Personal Information We Collect

We only collect personal information that is reasonably necessary to carry out our business activities. We may collect the following personal information about you:

Full name
Date and place of birth
Residential or business address
Email address and phone number
Bank account details for funds transfers
Government-issued identification details, such as driver licence, passport, Medicare card or other ID document numbers
Biometric information, such as a facial image or short video used to verify your identity
Information about the services we provide to you and any related transactions
Any other information you choose to provide to us

Professionals Yarra Valley (we, us, our) is committed to protecting your personal information and handling it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information, including information used to verify your identity.

A current version of this Policy is always available on our website at mcmath.com.au

Updates to This Policy

What Personal Information We Collect

We only collect personal information that is reasonably necessary to carry out our business activities. We may collect the following personal information about you:

Full name
Date and place of birth
Residential or business address
Email address and phone number
Bank account details for funds transfers
Government-issued identification details, such as driver licence, passport, Medicare card or other ID document numbers
Biometric information, such as a facial image or short video used to verify your identity
Information about the services we provide to you and any related transactions
Any other information you choose to provide to us

Why We Collect Your Personal Information

We collect, use and disclose your personal information to:

List your property for sale, gain access to your property & ultimately to effect a sale.
Verify your identity
Provide and manage our services to you
Communicate with you about your dealings with us
Meet our legal and regulatory obligations, including anti-money laundering and counter-terrorism financing (AML/CTF) requirements
Detect and prevent fraud and keep our systems secure
Improve our services

We also collect your information to;

Provide confirmation details for organisations contacting us on your behalf ie Utilities, solicitors, conveyancers, finance institutions
Inform you about other products or services that might better serve you & receive a review of service.
Record your properties sale information in order for us to appraise other homes.
Report your sale information to third party agencies such as the REIV and others like those set out above
Display For Sale Boards & distribute marketing material with your address

Identity Verification and Government Data Matching (DVS)

To verify your identity, we may use electronic identity verification services, including the Australian Government’s Document Verification Service (DVS).

Where you have consented, your name, date of birth and identity document details will be securely sent to the relevant Commonwealth or State authority that issued your document. This may include passport offices, driver licence authorities, the Department of Home Affairs, Births Deaths and Marriages, or other authorised record holders.

These authorities check whether the details you have provided match the records they hold.

We do not receive a copy of your government records. The authority returns a match result only, confirming whether your details match (yes or no).

This process may be carried out through accredited identity verification providers, including APLYiD (APLYiD Pty Ltd, ABN 36 632 866 794) and its sub-providers.

More information about the DVS is available at idmatch.gov.au.

Biometric Information

As part of identity verification, we may collect biometric information, such as a facial image or a short video of you holding your ID.

Biometric information may be used to:

Confirm that you are a real person and physically present
Match your image to the photograph on your identification document
Reduce the risk of fraud and identity theft

Biometric information is treated as sensitive information under the Privacy Act. We only use it for identity verification and related compliance purposes, and only with your consent.

Consent to Collection and Identity Verification

By providing your personal information and completing the identity verification process, you consent to:

The collection, use and disclosure of your personal information for identity verification, AML/CTF and related compliance purposes
The collection and use of biometric information, such as a facial image or video, for identity verification
Your information being checked against records held by Commonwealth and State authorities through the DVS
Your information being shared with our authorised identity verification providers, including APLYiD

Your consent is voluntary. You can withdraw your consent at any time by contacting us using the details below.

If you do not consent, or do not provide the information we need, we may not be able to verify your identity electronically. In that case, we may need to verify your identity in another way, or we may not be able to provide our services to you.

Data Security and Storage

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

These steps include secure systems, access controls, and encryption in transit and at rest where appropriate.

We retain personal information only for as long as we need it for the purposes set out in this Policy, or as required by law. When we no longer need your information, we securely delete or de-identify it.

Disclosure of Personal Information

We may disclose your personal information to:

The Directors & Employees of Professionals Yarra Valley
Solicitors/Conveyancing companies
Valuers
Other agents in the Professionals Real Estate Group or conjunction agents where applicable.
Media Organisations – print media, internet providers
Campaign Agent
Real Time Agent
AMLHub
Identity verification providers, including APLYiD and its authorised sub-providers
Commonwealth and State authorities and official record holders, through the DVS
Our employees and authorised representatives, on a need-to-know basis
Our professional advisers, such as lawyers, accountants and auditors
Trusted technology and service providers that help us operate our business
Regulators, law enforcement or other third parties where required or authorised by law

We do not sell your personal information.

Overseas Disclosure

Some of our service providers may store or process personal information outside Australia.

Where this happens, we take reasonable steps to ensure that your personal information is handled in line with the Australian Privacy Principles, including through contractual protections with our providers.

Access and Correction

You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below. We will respond within a reasonable time.

Direct Marketing

From time to time, we may use your contact details to send you information about our services that we think may be of interest to you.

You can opt out of marketing communications at any time by using the unsubscribe link in our messages, or by contacting us using the details below.

Privacy Complaints & Dispute Resolutions

If you have a complaint about how we have handled your personal information or sale of your property, please contact us first using the details below.

We will acknowledge your complaint, investigate it, and respond to you within a reasonable time.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this Privacy Policy

Professionals reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Professionals reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Professionals welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us during business hours Monday to Friday via the details on our Contact Page.

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